Dust incident

Latency to be expected on interactions with agents

Minor Resolved View vendor source →

Dust experienced a minor incident on March 27, 2026 affecting Conversations and europe-west1 and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2026, 09:49 AM UTC
Resolved
Mar 27, 2026, 10:22 AM UTC
Duration
33m
Detected by Pingoru
Mar 27, 2026, 09:49 AM UTC

Affected components

Conversationseurope-west1Dust SlackbotChrome Extension

Update timeline

  1. monitoring Mar 27, 2026, 09:49 AM UTC

    We increased the capacity to absorb the amount of requests to agents and quickly catching up. We are investigating the root cause.

  2. monitoring Mar 27, 2026, 09:49 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Mar 27, 2026, 10:22 AM UTC

    This incident has been resolved.