Dstny Outage History

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Dstny had 31 outages in the last 2 years totaling 1095h 14m of downtime — averaging 1.3 incidents per month.

There were 31 Dstny outages since October 9, 2025 totaling 1095h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://dstnystatus.statuspage.io

Minor October 1, 2026

SMP slowness/unresponsive

Detected by Pingoru
Oct 01, 2026, 07:08 AM UTC
Resolved
Oct 02, 2026, 01:21 PM UTC
Duration
1d 6h
Affected: EU
Timeline · 3 updates
  1. investigating Oct 01, 2026, 07:08 AM UTC

    We are currently investigating a potential incident affecting SMP. At this time, the specific regions and the extent of the impact are not yet confirmed. Our teams are actively working to identify the scope of the issue and we will provide updates every 60 minutes as we gather more information. Thank you for your patience as we work to address this matter. Dstny Support

  2. monitoring Oct 01, 2026, 08:06 AM UTC

    We are writing to inform you that an issue occurred earlier affecting SMP in the EU West region. The incident has been fully resolved, and services have been restored. This may have caused black screens, performance issues, pages not loading, and slow speeds for users in the affected areas. We will continue to monitor the situation for the next 24 hours to ensure there is no further impact. Thank you for your understanding, and we appreciate your continued patience. If you have any questions or concerns, please don't hesitate to contact our support team. Dstny Support

  3. resolved Oct 02, 2026, 01:21 PM UTC

    We are pleased to confirm that this incident has been fully resolved. Over the past 24 hours, we have closely monitored the situation and observed no recurrence or further impact. We have determined the root cause and have implemented measures to prevent future occurrences. In the interest of transparency, a detailed post-mortem report will be made available within the next five business days. We sincerely apologise for any inconvenience caused and thank you for your patience and understanding throughout this incident. Should you have any further questions or concerns, please do not hesitate to contact our support team. Thank you, Dstny Support

Read the full incident report →

Notice September 17, 2026

Mobile App Crashing on Android & iOS During Call Handling

Detected by Pingoru
Sep 17, 2026, 09:20 AM UTC
Resolved
Sep 21, 2026, 08:50 AM UTC
Duration
3d 23h
Timeline · 2 updates
  1. investigating Sep 17, 2026, 09:20 AM UTC

    We are investigating an issue affecting the Android & iOS mobile app following the release of version 7.0.1. Some users may experience the app crashing or calls disconnecting when placing a call on hold, transferring a call or attempting to add a second call. Our teams are actively investigating the issue. We will provide further updates as more information becomes available.

  2. resolved Sep 21, 2026, 08:50 AM UTC

    We are pleased to confirm that this issue has now been fully resolved. A fix has been implemented to address the behaviour introduced in mobile app version 7.0.1 that could, in certain scenarios, cause the application to crash or calls to disconnect when placing a call on hold, transferring a call, or adding a second call. Following deployment of the fix, we have closely monitored the service and have observed no further recurrence of the issue. Measures have also been put in place to help prevent similar issues occurring in future releases. We sincerely apologise for any inconvenience caused and thank you for your patience and understanding while we investigated and resolved this matter. Should you have any questions or continue to experience any issues, please contact our Support Team. Thank you, Dstny Support

Read the full incident report →

Minor August 31, 2026

Call2Teams Certificate Provisioning Issue

Detected by Pingoru
Aug 31, 2026, 08:19 AM UTC
Resolved
Aug 31, 2026, 09:46 AM UTC
Duration
1h 27m
Affected: APAUSEUUS
Timeline · 1 update
  1. investigating Aug 31, 2026, 08:19 AM UTC

    We are currently investigating an issue affecting Call2Teams certificate provisioning, which may impact calling functionality for some customers. We will provide a further update once we have confirmed progress or additional information.

Read the full incident report →

Notice August 25, 2026

Password Reset Temporarily Unavailable

Detected by Pingoru
Aug 25, 2026, 10:25 AM UTC
Resolved
Sep 01, 2026, 02:06 PM UTC
Duration
7d 3h
Timeline · 6 updates
  1. investigating Aug 25, 2026, 10:25 AM UTC

    As a precautionary security measure, the Forgot Password functionality has been temporarily disabled while we implement and test a security update. This does not affect normal access for users who already know their credentials. However, password resets will be unavailable until the update has been completed and validated. We are actively working to restore this functionality as quickly as possible. We apologise for any inconvenience and will provide further updates as they become available.

  2. investigating Aug 25, 2026, 11:23 AM UTC

    As a precautionary security measure, the Forgot Password functionality has been temporarily disabled across affected Dstny applications in all regions, including ConnectMe, SMP, CRM Connect, Teams Connect and Dstny Zone. This only affects users who need to reset their password. Users who already know their password can continue to log in and use services as normal. We are actively working to restore this functionality and will provide further updates as they become available.

  3. investigating Aug 26, 2026, 12:52 PM UTC

    Our engineering teams are continuing work to restore the Forgot Password functionality across the remaining affected Dstny services. Forgot Password has now been restored for Dstny Zone. Work is ongoing for the remaining applications, and we will provide a further update once there is confirmed progress.

  4. investigating Aug 27, 2026, 03:24 PM UTC

    Progress has been made towards restoring the Forgot Password functionality across the remaining affected Dstny services. The updated solution has successfully completed initial testing, with no issues identified. Deployment to our staging environments is now progressing so that we can complete further validation and performance testing before proceeding with the production rollout. We will provide a further update as the rollout progresses.

  5. monitoring Aug 31, 2026, 04:52 PM UTC

    The Forgot Password functionality has now been fully restored across all affected Dstny applications, including ConnectMe, SMP, CRM Connect, Teams Connect and Dstny Zone. Users can now reset their passwords as usual. No further action is required. Our teams will continue to monitor the service closely to confirm stability. We apologise for the inconvenience caused while the security update was implemented and validated, and thank you for your patience throughout.

  6. resolved Sep 01, 2026, 02:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 17, 2025

Mute Function Not Working in ConnectMe Call Widget

Detected by Pingoru
Dec 17, 2025, 04:35 PM UTC
Resolved
Dec 19, 2025, 01:22 PM UTC
Duration
1d 20h
Affected: APEUUS
Timeline · 4 updates
  1. investigating Dec 17, 2025, 04:35 PM UTC

    We are currently investigating a potential problem affecting ConnectMe. Impact: When muting a call during a conversation using ConnectMe, the mute function fails. The call appears muted in the UI, but audio remains active. This issue occurs when muting via the ConnectMe interface; muting via the headset itself is unaffected. The problem affects all regions and all users running the latest version (8.22.8) of the application. Our teams are actively working to identify the scope of the issue and will provide further updates as more information becomes available. Thank you for your patience as we work to address this matter. Dstny Support

  2. identified Dec 18, 2025, 03:53 PM UTC

    We are proceeding with an emergency change across all regions to address the mute function issue in ConnectMe. Action Required: Users should refresh the web version of ConnectMe for the changes to take effect. For the desktop version, please restart the application if it was not fully closed. Thank you for your cooperation and patience as we work to resolve this matter. Dstny Support

  3. monitoring Dec 18, 2025, 04:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 19, 2025, 01:22 PM UTC

    We are pleased to confirm that the mute function problem in ConnectMe has been fully resolved in the production environment across all regions following the deployment of a permanent fix earlier this morning. All post-fix testing concluded that the issue is no longer present and has been successfully resolved. The same fix will be deployed into the UAT/Staging environment in all regions next week, permanently addressing this problem across all environments. Thank you for your patience and cooperation throughout this process. If you have any questions or concerns, please contact our Support team. Dstny Support

Read the full incident report →