Dstny incident

ConnectMe calls being disconnected after 30 minutes

Minor Ongoing View vendor source →

Dstny is currently experiencing a minor incident affecting EU, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 12, 2026, 01:23 PM UTC
Resolved
Ongoing
Duration
● 1h 57m
Detected by Pingoru
Jun 12, 2026, 01:23 PM UTC

Affected components

EU

Update timeline

  1. investigating Jun 12, 2026, 01:23 PM UTC

    We are currently investigating an issue affecting the ConnectMe product in the EU West and Nordics regions. This is causing calls to disconnect after 30 minutes for users in the affected areas. Our teams are working to identify the root cause and implement a resolution. Updates will be provided every 60 minutes as we learn more. We apologise for any inconvenience caused and appreciate your patience during this time. Dstny Support

  2. investigating Jun 12, 2026, 02:46 PM UTC

    We are actively investigating this incident in collaboration with our Platform team and are exploring multiple resolution paths while also working to reproduce the issue. We are implementing measures to reduce user impact wherever possible and will provide a further update within the next 60 minutes. Thank you for your continued patience and understanding during this time. Dstny Support