Dstny experienced a notice incident on August 25, 2026, lasting 7d 3h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 25, 2026, 10:25 AM UTC
As a precautionary security measure, the Forgot Password functionality has been temporarily disabled while we implement and test a security update. This does not affect normal access for users who already know their credentials. However, password resets will be unavailable until the update has been completed and validated. We are actively working to restore this functionality as quickly as possible. We apologise for any inconvenience and will provide further updates as they become available.
- investigating Aug 25, 2026, 11:23 AM UTC
As a precautionary security measure, the Forgot Password functionality has been temporarily disabled across affected Dstny applications in all regions, including ConnectMe, SMP, CRM Connect, Teams Connect and Dstny Zone. This only affects users who need to reset their password. Users who already know their password can continue to log in and use services as normal. We are actively working to restore this functionality and will provide further updates as they become available.
- investigating Aug 26, 2026, 12:52 PM UTC
Our engineering teams are continuing work to restore the Forgot Password functionality across the remaining affected Dstny services. Forgot Password has now been restored for Dstny Zone. Work is ongoing for the remaining applications, and we will provide a further update once there is confirmed progress.
- investigating Aug 27, 2026, 03:24 PM UTC
Progress has been made towards restoring the Forgot Password functionality across the remaining affected Dstny services. The updated solution has successfully completed initial testing, with no issues identified. Deployment to our staging environments is now progressing so that we can complete further validation and performance testing before proceeding with the production rollout. We will provide a further update as the rollout progresses.
- monitoring Aug 31, 2026, 04:52 PM UTC
The Forgot Password functionality has now been fully restored across all affected Dstny applications, including ConnectMe, SMP, CRM Connect, Teams Connect and Dstny Zone. Users can now reset their passwords as usual. No further action is required. Our teams will continue to monitor the service closely to confirm stability. We apologise for the inconvenience caused while the security update was implemented and validated, and thank you for your patience throughout.
- resolved Sep 01, 2026, 02:06 PM UTC
This incident has been resolved.