Mute Function Not Working in ConnectMe Call Widget

Update timeline

1. investigating Dec 17, 2025, 04:35 PM UTC

   We are currently investigating a potential problem affecting ConnectMe. Impact: When muting a call during a conversation using ConnectMe, the mute function fails. The call appears muted in the UI, but audio remains active. This issue occurs when muting via the ConnectMe interface; muting via the headset itself is unaffected. The problem affects all regions and all users running the latest version (8.22.8) of the application. Our teams are actively working to identify the scope of the issue and will provide further updates as more information becomes available. Thank you for your patience as we work to address this matter. Dstny Support

2. identified Dec 18, 2025, 03:53 PM UTC

   We are proceeding with an emergency change across all regions to address the mute function issue in ConnectMe. Action Required: Users should refresh the web version of ConnectMe for the changes to take effect. For the desktop version, please restart the application if it was not fully closed. Thank you for your cooperation and patience as we work to resolve this matter. Dstny Support

3. monitoring Dec 18, 2025, 04:42 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Dec 19, 2025, 01:22 PM UTC

   We are pleased to confirm that the mute function problem in ConnectMe has been fully resolved in the production environment across all regions following the deployment of a permanent fix earlier this morning. All post-fix testing concluded that the issue is no longer present and has been successfully resolved. The same fix will be deployed into the UAT/Staging environment in all regions next week, permanently addressing this problem across all environments. Thank you for your patience and cooperation throughout this process. If you have any questions or concerns, please contact our Support team. Dstny Support