Dstny incident

Call2Teams – Dynamic Emergency Trunk (DET) Service Degradation Across All Regions

Minor Resolved View vendor source →

Dstny experienced a minor incident on May 18, 2026 affecting AP and AUS and 1 more component, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 10:38 AM UTC
Resolved
May 19, 2026, 01:40 PM UTC
Duration
1d 3h
Detected by Pingoru
May 18, 2026, 10:38 AM UTC

Affected components

APAUSEUUS

Update timeline

  1. investigating May 18, 2026, 10:38 AM UTC

    We are currently investigating a potential incident affecting Dynamic Emergency Trunk (DET) services for Call2Teams across all regions. Our teams are working to determine the scope and impact, and we will provide further updates every 60 minutes as more information becomes available. Thank you for your patience while we investigate. Dstny Support

  2. investigating May 18, 2026, 11:48 AM UTC

    Engineering are continuing to investigate to determine the full impact, root cause, and an appropriate resolution. We will provide a further update in 60 minutes. Thank you for your patience. Dstny Support

  3. investigating May 18, 2026, 12:36 PM UTC

    Service stability has improved following initial recovery actions, and we are now focusing on identifying and addressing the primary underlying cause. Engineering continue to work to determine the full impact and implement a resolution. We will provide a further update in 60 minutes. Dstny Support

  4. monitoring May 18, 2026, 12:51 PM UTC

    Our Platform team has identified the root cause of the issue and implemented corrective measures to restore application services. We will continue to monitor service availability for the next 24 hours. and do not anticipate any further impact at this time. Thank you. Dstny Support.

  5. resolved May 19, 2026, 01:40 PM UTC

    We are pleased to confirm that this incident has now been fully resolved. Over the past 24 hours, monitoring has shown no recurrence or further impact. The root cause has been identified, and measures have been implemented to prevent recurrence. A detailed post-mortem report will be shared within the next five business days. We apologise for any inconvenience caused and thank you for your patience and understanding. If you have any further questions, please contact our Support team. Thank you, Dstny Support