Dstny incident

Call recording service unreachable

Dstny is currently experiencing a major incident affecting EU, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 04, 2026, 11:06 AM UTC
Resolved
Ongoing
Duration
● 3h 1m
Detected by Pingoru
Jun 04, 2026, 11:06 AM UTC

Affected components

EU

Update timeline

  1. investigating Jun 04, 2026, 11:06 AM UTC

    We are currently investigating a potential incident affecting Call Recording in the EU West region. Our teams are actively working to determine the scope and impact. Updates will be provided every 60 minutes as further information becomes available. Thank you for your patience while we address this issue. Dstny Support

  2. monitoring Jun 04, 2026, 11:39 AM UTC

    Impact: Users were unable to log in to the Premium Call Recording portal in the EU West region. Our Platform team has identified the root cause and implemented corrective measures to restore services. We have tested and can confirm that login to the portal is now working as expected. We will continue to monitor service availability over the next 24 hours and do not anticipate any further impact at this time. Thank you for your patience while we addressed this issue. Dstny Support