Dripos Outage History

Dripos degraded View live status →

Dripos had 17 outages in the last 2 years totaling 402h 23m of downtime, averaging 0.7 incidents per month.

There were 17 Dripos outages since December 11, 2024 totaling 402h 23m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.dripos.com

Minor July 31, 2026

Reports Temporarily Unavailable

Detected by Pingoru
Jul 31, 2026, 02:06 PM UTC
Resolved
Jul 31, 2026, 07:30 PM UTC
Duration
5h 24m
Affected: DashboardHub App
Timeline · 3 updates
  1. identified Jul 31, 2026, 02:06 PM UTC

    We're currently investigating an issue affecting report generation and access. Our team deployed a fix to restore full functionality and expect reports to be available shortly. All other areas of the platform remain operational. We appreciate your patience and will provide another update at 10:30am ET.

  2. monitoring Jul 31, 2026, 02:40 PM UTC

    We have resolved the issues across all reports, including our Sales Summary report. The fix is deployed and report generation has returned to normal for all reports. Reports that failed or were delayed during this window should now generate as expected. If you're still seeing issues, refresh your browser and reach out to support so we can take a look. Reporting for time ranges within the last 1-2 months will work as expected. Year to Date reporting may take longer to process and we will be deploying a second fix today in order to fully restore all date ranges. No other areas of the platform were affected. Thanks for your patience while we sorted this out.

  3. resolved Jul 31, 2026, 07:30 PM UTC

    The second fix is deployed and all reporting date ranges, including Year to Date, are now fully restored. Reports across the platform are generating normally at expected speeds. If you run into anything unusual with a report, refresh your browser first and then reach out to support and we'll dig in. Thanks for bearing with us today.

Read the full incident report →

Minor May 6, 2026

POS and Dashboard Slowdowns

Detected by Pingoru
May 06, 2026, 01:55 PM UTC
Resolved
May 06, 2026, 03:30 PM UTC
Duration
1h 34m
Affected: Point of SaleDashboard
Timeline · 3 updates
  1. investigating May 06, 2026, 01:55 PM UTC

    We have identified an issue with shops experiencing POS slowdowns. Our engineers are actively working on a resolution. If you are experiencing slowdowns, we recommend processing offline transactions. This setting can be turned on through your POS Settings > Advanced Settings > Enter Offline Mode. We'll provide more details shortly.

  2. monitoring May 06, 2026, 02:41 PM UTC

    We are seeing resolutions across the POS and Dashboard and are monitoring closely. If you are still seeing slowdowns, please restart your POS by clicking the refresh icon on the left-side menu of your POS. If currently operating in Offline Mode, please go to POS Settings > Advanced Settings > Toggle off "Enter Offline Mode" to start processing transactions online. For those with pending offline orders to process, please click the red banner at the bottom of your POS and click "Process Orders" on the top right of the screen.

  3. resolved May 06, 2026, 03:30 PM UTC

    The slowdowns have now been resolved and the POS and Dashboard have returned to full functionality. If you are continuing to experience any issues, please reach out to our support team at (781) 583-3699.

Read the full incident report →

Minor April 21, 2026

Hub App Scheduler Issues on Android Devices

Detected by Pingoru
Apr 21, 2026, 09:18 PM UTC
Resolved
Apr 22, 2026, 03:48 PM UTC
Duration
18h 29m
Affected: Hub App
Timeline · 2 updates
  1. identified Apr 21, 2026, 09:18 PM UTC

    Our engineers have identified the cause of this issue and are currently working on a fix.

  2. resolved Apr 22, 2026, 03:48 PM UTC

    The issue has now been resolved. To view your schedules, please ensure you have updated the Hub App to the latest version (2.6.85) on both iOS and Android. Thank you for your patience while we worked on this!

Read the full incident report →

Minor November 27, 2025

Dripos Support - Texting Unavailable

Detected by Pingoru
Nov 27, 2025, 02:00 AM UTC
Resolved
Dec 02, 2025, 05:23 PM UTC
Duration
5d 15h
Affected: Dripos Support
Timeline · 4 updates
  1. identified Nov 27, 2025, 02:00 AM UTC

    Due to an issue with our third party text support provider, text support is unexpectedly unavailable until Monday, December 1st. Our phone support line is still fully available and can be reached by calling (781) 583- 3699 for all inquiries during business hours or 24/7 for urgent issues. In addition, we can be reached via email at anytime at [email protected]. We are sincerely sorry for any inconvenience this may cause!

  2. identified Nov 30, 2025, 06:11 PM UTC

    Our text support remains unavailable as we continue to work to resolve an issue with our third party text support provider. Our phone support line is still fully available and can be reached by calling (781) 583- 3699 for all inquiries during business hours or 24/7 for urgent issues. In addition, we can be reached via email at [email protected]. We sincerely apologize for any inconvenience this may cause!

  3. identified Dec 01, 2025, 10:08 PM UTC

    We continue to work with our third party text provider to bring back our text support capabilities. Our phone support line continues to be fully available and can be reached by calling (781) 583-3699 for all inquiries during business hours or 24/7 for urgent issues. Additionally, we can be reached via email at [email protected]. We sincerely apologize for this ongoing issue and thank you for your patience.

  4. resolved Dec 02, 2025, 05:23 PM UTC

    Our text support issues have been resolved. Our support line is fully available and can be reached at (781) 583-3699. Thank you for your patience.

Read the full incident report →

Major November 3, 2025

Reports of POS Offline

Detected by Pingoru
Nov 03, 2025, 09:11 PM UTC
Resolved
Nov 03, 2025, 09:52 PM UTC
Duration
41m
Affected: Core ServerPoint of Sale
Timeline · 4 updates
  1. investigating Nov 03, 2025, 09:11 PM UTC

    We are currently receiving some reports of some POS devices being offline. Please take offline orders if this issue is affecting your devices, and turn your tablet wifi off in order to do so. Our engineers are investigating with highest priority.

  2. investigating Nov 03, 2025, 09:15 PM UTC

    We have identified the issue causing POS devices being offline and have deployed a fix. Please stay posted for further updates!

  3. investigating Nov 03, 2025, 09:17 PM UTC

    All devices are now back to normal and fully operational on all platforms. We are continuing to monitor resolution closely. If you turned of your wifi to take orders, please turn your wifi back on and make sure to process any offline orders! See here for instructions on processing offline orders: https://support.dripos.com/orders/platforms/platforms-offline#process-offline-orders

  4. resolved Nov 03, 2025, 09:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 19, 2025

Follow-up: Stripe Interruption 9/19

Detected by Pingoru
Sep 19, 2025, 08:41 PM UTC
Resolved
Sep 25, 2025, 04:58 PM UTC
Duration
5d 20h
Affected: Point of SaleCard Readers
Timeline · 3 updates
  1. monitoring Sep 19, 2025, 08:41 PM UTC

    In relation to today’s issues with our payments partner, Stripe, it is possible that some Register Devices may be showing offline until reset correctly. To ensure a smooth weekend, we recommend you check your Register Devices in the morning prior to opening. If you experience your POS reading offline even though your internet is working correctly, please reach out to Dripos Support immediately at (781) 583-3699. Our team will walk you through the correct steps to bring you back online. If calling, please press 1 to reach our urgent team, or text our number stating your shop name, and noting you are offline. Our team is fully staffed through the weekend and ready to help, if needed!

  2. monitoring Sep 22, 2025, 01:38 AM UTC

    Related to this previous Stripe issue, we've pushed a key update to the Point of Sale. If you see an update on your POS, please ensure you update. The most recent version is v1.11.66-2g.

  3. resolved Sep 25, 2025, 04:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 19, 2025

Stripe Degraded Performance: Some Readers Affected

Detected by Pingoru
Sep 19, 2025, 01:13 PM UTC
Resolved
Sep 19, 2025, 05:05 PM UTC
Duration
3h 51m
Affected: Point of SaleCard Readers
Timeline · 2 updates
  1. identified Sep 19, 2025, 01:13 PM UTC

    Our payments partner Stripe reported degraded performance this morning, and we are receiving reports of some card readers being affected. This issue is also affecting certain POS devices, which are showing offline. If this is the case, please call or text support at (781) 583-3699. This issue may also cause reader errors. If you are seeing a 'connection timeout' on your card reader, please: - Remove your reader from your POS Settings - Factory reset your reader by holding down the power button and two volume buttons at the same time - Re-pair your reader from scratch Please see reader pairing steps here: https://support.dripos.com/hardware/reader/reader-s700-trouble#how-to-repair-an-existing-reader

  2. resolved Sep 19, 2025, 05:05 PM UTC

    We have seen all card reader errors reported resolved with a factory reset. If you are experiencing any issues, please reach out to Dripos Support at (781) 583- 3699. In order to avoid any issues, it is imperative that you are on the latest Dripos software version. The current version of the POS is v1.11.66-2c. If you are not on this version, please go to the App / Google Play Store, search Dripos POS, and click on the page to see if an app store update is available. Additionally, if you see an update banner at the top of your POS, please click to update.

Read the full incident report →

Major August 9, 2025

Reports of Reader Slowdowns

Detected by Pingoru
Aug 09, 2025, 04:04 PM UTC
Resolved
Aug 09, 2025, 05:13 PM UTC
Duration
1h 8m
Affected: Point of SaleCard Readers
Timeline · 5 updates
  1. investigating Aug 09, 2025, 04:04 PM UTC

    We are currently receiving some reports of reader payments slowing down. If this is affecting you, please use manual card payments in the meantime. We are investigating with highest priority.

  2. investigating Aug 09, 2025, 04:16 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 09, 2025, 04:19 PM UTC

    If you are experiencing issues taking manual card payments, please turn the wifi on your tablet or iPad off to take offline payments. If you see a prompt to log out of your POS, please select 'No'. We are still investigating this issue with highest priority.

  4. monitoring Aug 09, 2025, 04:47 PM UTC

    We are starting to see resolution to this issue on our end. If you were previously offline taking payments, please turn your tablet wifi online and quit and restart your app once. You should be able to then take payments as normal.

  5. resolved Aug 09, 2025, 05:13 PM UTC

    We have confirmed resolution across all platforms and all systems are back to normal. Please turn your wifi back on if you turned it off and process all offline payments. Please don't hesitate to reach out to support if you need any help processing payments or re-connecting readers. Our sincere apologies to the disruption to your business on a busy Saturday, we are working internally to investigate this issue thoroughly and are using all resources available to prevent this in the future.

Read the full incident report →

Minor July 29, 2025

Sales Reports - Loading Currently Degraded

Detected by Pingoru
Jul 29, 2025, 08:52 PM UTC
Resolved
Jul 29, 2025, 09:07 PM UTC
Duration
15m
Affected: Point of SaleDashboard
Timeline · 2 updates
  1. investigating Jul 29, 2025, 08:52 PM UTC

    We’re currently investigating an issue slowing certain reports from loading, including Sales Summary, Compare Sales, Payment Methods, Discounts, Labor vs. Sales, and Ticket Type Sales. Our team is actively working on a fix, and we’ll provide updates as soon as we have more information.

  2. resolved Jul 29, 2025, 09:07 PM UTC

    Our team has identified the issue and has successfully implemented a fix. Please reach out to Dripos Support if you need any help loading reports!

Read the full incident report →

Minor July 12, 2025

Reports of Issues taking Payments with Card Readers

Detected by Pingoru
Jul 12, 2025, 03:06 PM UTC
Resolved
Jul 12, 2025, 03:49 PM UTC
Duration
43m
Affected: Point of SaleCard Readers
Timeline · 4 updates
  1. investigating Jul 12, 2025, 03:06 PM UTC

    We have received reports of payment errors while using card readers due to a third party server outage. We are investigating this incident with highest priority. In the meantime, please use manual card to take payments. If you are not seeing resolution with manual card, please kick your POS offline by turning off the wifi and processing payments offline.

  2. identified Jul 12, 2025, 03:11 PM UTC

    We are actively mitigating an active issue impacting card reader payments across our system. The root cause is an outage at our third-party infrastructure provider, Redis, whose East US servers are currently down. Our team is working to switch our systems over to a West US instance, and we are targeting a resolution shortly. In the meantime, please process payments manually using card entry or cash payments. We will provide further updates as we make progress. Thanks for your patience while we work to resolve this as quickly as possible

  3. monitoring Jul 12, 2025, 03:28 PM UTC

    We're seeing resolution across devices and our third party Redis server has reported they are back to full operation. We are continuing to monitor activity across our platforms.

  4. resolved Jul 12, 2025, 03:49 PM UTC

    The issue with our underlying provider Redis has been resolved, card readers and all systems are now fully operational. If you need assistance re-connecting your reader or troubleshooting, please reach out to Dripos support or visit support.dripos.com for information.

Read the full incident report →

Minor March 20, 2025

Point of Sale App - Processing Errors

Detected by Pingoru
Mar 20, 2025, 11:30 AM UTC
Resolved
Mar 20, 2025, 11:30 AM UTC
Duration
–
Timeline · 1 update
  1. resolved Mar 20, 2025, 12:11 PM UTC

    We dealt with a partial incident where some transactions were leading to repeated payment errors. Our engineering team promptly pushed fixes within 10 minutes and this issue should be resolved. If you are in need of assistance, please contact our support team at (781) 583-3699.

Read the full incident report →

Major February 7, 2025

Investigating Reports of Web Dashboard Slowness & POS Offline Issues

Detected by Pingoru
Feb 07, 2025, 02:21 PM UTC
Resolved
Feb 07, 2025, 02:32 PM UTC
Duration
10m
Affected: Core ServerPoint of SaleDashboard
Timeline · 3 updates
  1. investigating Feb 07, 2025, 02:21 PM UTC

    We’re currently investigating reports of the web dashboard being slow to load and intermittent issues with point-of-sale apps going offline. Our team is actively looking into the cause, and we’ll provide updates as soon as we have more information. For any customers with offline POS apps, please utilize manual card with offline to capture payments to be processed later when you get back online.

  2. monitoring Feb 07, 2025, 02:31 PM UTC

    A fix has been implemented and we are monitoring.

  3. resolved Feb 07, 2025, 02:32 PM UTC

    This incident has been resolved. All POS apps should be operating normally. If you see an install update button on your Point of Sale app, please install the update. Latest version should be v1.8b.53-1a. The Web Dashboard should also be loading normally.

Read the full incident report →

Minor January 27, 2025

Point of Sale App Offline

Detected by Pingoru
Jan 27, 2025, 02:45 PM UTC
Resolved
Jan 27, 2025, 03:09 PM UTC
Duration
23m
Affected: Point of SaleCard Readers
Timeline · 2 updates
  1. investigating Jan 27, 2025, 03:08 PM UTC

    Dripos is currently investigating an incident causing some Point of Sale apps to go offline and slower-than-usual processing times for card readers on some POS apps. Our team is actively working to resolve this issue as quickly as possible. In the meantime, please be prepared for minor delays in transaction processing or consider utilizing manual card entry or cash where feasible. We’ll keep you updated with any new information, and we appreciate your patience as we work to restore full functionality.

  2. resolved Jan 27, 2025, 03:09 PM UTC

    We just experienced a brief issue that caused some card readers to respond more slowly than usual. This issue has now been resolved, and systems should be back to normal. If you’re still experiencing slowdowns, please try restarting your card reader or unpairing and repairing your reader, and don’t hesitate to give us a call at (781) 583-3699 for additional assistance.

Read the full incident report →

Minor December 11, 2024

Issue processing payments at some locations

Detected by Pingoru
Dec 11, 2024, 08:53 PM UTC
Resolved
Dec 11, 2024, 08:56 PM UTC
Duration
3m
Affected: Point of Sale
Timeline · 2 updates
  1. investigating Dec 11, 2024, 08:53 PM UTC

    Cash, Manual Card, and Card Payments not going through at multiple locations. As a workaround, please utilize Force Offline Mode, or disable wifi on your device (iPad or Android Tablet) to capture manual card payments in offline mode.

  2. resolved Dec 11, 2024, 08:56 PM UTC

    This issue has been resolved by our engineering team. All payment types should be going through normally. If you utilized offline mode as a workaround, please process those transactions as soon as possible. If you are still dealing with issues, please reach out to our support team at (781) 583-3699. We will be glad to assist you!

Read the full incident report →