Dripos incident

Issue processing payments at some locations

Minor Resolved View vendor source →

Dripos experienced a minor incident on December 11, 2024 affecting Point of Sale, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2024, 08:53 PM UTC
Resolved
Dec 11, 2024, 08:56 PM UTC
Duration
3m
Detected by Pingoru
Dec 11, 2024, 08:53 PM UTC

Affected components

Point of Sale

Update timeline

  1. investigating Dec 11, 2024, 08:53 PM UTC

    Cash, Manual Card, and Card Payments not going through at multiple locations. As a workaround, please utilize Force Offline Mode, or disable wifi on your device (iPad or Android Tablet) to capture manual card payments in offline mode.

  2. resolved Dec 11, 2024, 08:56 PM UTC

    This issue has been resolved by our engineering team. All payment types should be going through normally. If you utilized offline mode as a workaround, please process those transactions as soon as possible. If you are still dealing with issues, please reach out to our support team at (781) 583-3699. We will be glad to assist you!