Dripos experienced a notice incident on September 19, 2025 affecting Point of Sale and Card Readers, lasting 5d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 19, 2025, 08:41 PM UTC
In relation to today’s issues with our payments partner, Stripe, it is possible that some Register Devices may be showing offline until reset correctly. To ensure a smooth weekend, we recommend you check your Register Devices in the morning prior to opening. If you experience your POS reading offline even though your internet is working correctly, please reach out to Dripos Support immediately at (781) 583-3699. Our team will walk you through the correct steps to bring you back online. If calling, please press 1 to reach our urgent team, or text our number stating your shop name, and noting you are offline. Our team is fully staffed through the weekend and ready to help, if needed!
- monitoring Sep 22, 2025, 01:38 AM UTC
Related to this previous Stripe issue, we've pushed a key update to the Point of Sale. If you see an update on your POS, please ensure you update. The most recent version is v1.11.66-2g.
- resolved Sep 25, 2025, 04:58 PM UTC
This incident has been resolved.