Dripos incident
Reports of Issues taking Payments with Card Readers
Dripos experienced a minor incident on July 12, 2025 affecting Point of Sale and Card Readers, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 12, 2025, 03:06 PM UTC
We have received reports of payment errors while using card readers due to a third party server outage. We are investigating this incident with highest priority. In the meantime, please use manual card to take payments. If you are not seeing resolution with manual card, please kick your POS offline by turning off the wifi and processing payments offline.
- identified Jul 12, 2025, 03:11 PM UTC
We are actively mitigating an active issue impacting card reader payments across our system. The root cause is an outage at our third-party infrastructure provider, Redis, whose East US servers are currently down. Our team is working to switch our systems over to a West US instance, and we are targeting a resolution shortly. In the meantime, please process payments manually using card entry or cash payments. We will provide further updates as we make progress. Thanks for your patience while we work to resolve this as quickly as possible
- monitoring Jul 12, 2025, 03:28 PM UTC
We're seeing resolution across devices and our third party Redis server has reported they are back to full operation. We are continuing to monitor activity across our platforms.
- resolved Jul 12, 2025, 03:49 PM UTC
The issue with our underlying provider Redis has been resolved, card readers and all systems are now fully operational. If you need assistance re-connecting your reader or troubleshooting, please reach out to Dripos support or visit support.dripos.com for information.