Dripos experienced a minor incident on May 6, 2026 affecting Point of Sale and Dashboard, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 01:55 PM UTC
We have identified an issue with shops experiencing POS slowdowns. Our engineers are actively working on a resolution. If you are experiencing slowdowns, we recommend processing offline transactions. This setting can be turned on through your POS Settings > Advanced Settings > Enter Offline Mode. We'll provide more details shortly.
- monitoring May 06, 2026, 02:41 PM UTC
We are seeing resolutions across the POS and Dashboard and are monitoring closely. If you are still seeing slowdowns, please restart your POS by clicking the refresh icon on the left-side menu of your POS. If currently operating in Offline Mode, please go to POS Settings > Advanced Settings > Toggle off "Enter Offline Mode" to start processing transactions online. For those with pending offline orders to process, please click the red banner at the bottom of your POS and click "Process Orders" on the top right of the screen.
- resolved May 06, 2026, 03:30 PM UTC
The slowdowns have now been resolved and the POS and Dashboard have returned to full functionality. If you are continuing to experience any issues, please reach out to our support team at (781) 583-3699.