DrFirst incident

PDMP Third-Party Incident

Minor Resolved View vendor source →

DrFirst experienced a minor incident on May 26, 2026 affecting PDMP, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 03:44 PM UTC
Resolved
May 26, 2026, 03:57 PM UTC
Duration
13m
Detected by Pingoru
May 26, 2026, 03:44 PM UTC

Affected components

PDMP

Update timeline

  1. investigating May 26, 2026, 03:44 PM UTC

    Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated.

  2. identified May 26, 2026, 03:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 26, 2026, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 26, 2026, 03:57 PM UTC

    This incident has been resolved.