DrFirst incident

Prescription Processing & Medication History Delays

Minor Ongoing View vendor source →

DrFirst is currently experiencing a minor incident affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 26, 2026, 02:39 PM UTC
Resolved
Ongoing
Duration
● 2h 14m
Detected by Pingoru
May 26, 2026, 02:39 PM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Desktop Region 5 (Rcopia)Medication History (MedHx)Prescription Routing (Gadget)

Update timeline

  1. investigating May 26, 2026, 02:39 PM UTC

    We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.

  2. identified May 26, 2026, 02:44 PM UTC

    We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.

  3. identified May 26, 2026, 03:16 PM UTC

    We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.

  4. identified May 26, 2026, 03:37 PM UTC

    We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.

  5. identified May 26, 2026, 03:40 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified May 26, 2026, 04:07 PM UTC

    We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.