DrFirst incident

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on May 13, 2026 affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more component, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 04:52 PM UTC
Resolved
May 13, 2026, 06:06 PM UTC
Duration
1h 14m
Detected by Pingoru
May 13, 2026, 04:52 PM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Desktop Region 5 (Rcopia)

Update timeline

  1. investigating May 13, 2026, 04:52 PM UTC

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. monitoring May 13, 2026, 05:16 PM UTC

    We are currently monitoring following a brief window of elevated session authentication errors that affected access to the application. Service has stabilized and access has been restored. Our team is continuing to investigate the root cause and determine next steps. We will provide another update as more information becomes available.

  3. resolved May 13, 2026, 06:06 PM UTC

    This incident has been resolved.