DrFirst incident

Medication History (MedHx) Application Performance Issues

Minor Resolved View vendor source →

DrFirst experienced a minor incident on August 20, 2025 affecting Medication History (MedHx), lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2025, 01:59 PM UTC
Resolved
Aug 20, 2025, 02:34 PM UTC
Duration
34m
Detected by Pingoru
Aug 20, 2025, 01:59 PM UTC

Affected components

Medication History (MedHx)

Update timeline

  1. investigating Aug 20, 2025, 01:59 PM UTC

    We are experiencing performance issues with our Medication History (MedHx) applications that is resulting in slowness and technical difficulties serving eligibility and medication history requests. Impact: Slower response times for eligibility requests Delays in medication history retrieval Some requests may have timed out or failed We apologize for any service disruptions and will provide updates as we have more information to share.

  2. resolved Aug 20, 2025, 02:34 PM UTC

    This incident has been resolved.