DrFirst incident

Intermittent Performance Issues with Staging E-Prescribing Desktop (Rcopia) & E-Prescribing Mobile (iPrescribe)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on September 25, 2025 affecting E-Prescribing Mobile (iPrescribe) and E-Prescribing Desktop Staging Environment (Rcopia Staging Environment), lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 07:56 PM UTC
Resolved
Sep 25, 2025, 10:10 PM UTC
Duration
2h 14m
Detected by Pingoru
Sep 25, 2025, 07:56 PM UTC

Affected components

E-Prescribing Mobile (iPrescribe)E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)

Update timeline

  1. investigating Sep 25, 2025, 07:56 PM UTC

    Some customers may experience intermittent routing issues with E-Prescribing Desktop (Rcopia) & E-Prescribing Mobile (iPrescribe) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. investigating Sep 25, 2025, 08:28 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 25, 2025, 08:58 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 25, 2025, 09:25 PM UTC

    The intermittent routing issues affecting iPrescribe in the Staging environment have been resolved.

  5. resolved Sep 25, 2025, 10:10 PM UTC

    This incident has been resolved.