DrFirst incident

Intermittent Performance Issues - EPCS IDP (Experian/ID.me)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on September 26, 2025 affecting EPCS IDP (Experian/ID.me), lasting 2d 13h. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 10:42 PM UTC
Resolved
Sep 29, 2025, 12:41 PM UTC
Duration
2d 13h
Detected by Pingoru
Sep 26, 2025, 10:42 PM UTC

Affected components

EPCS IDP (Experian/ID.me)

Update timeline

  1. investigating Sep 26, 2025, 10:42 PM UTC

    IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible.

  2. identified Sep 26, 2025, 11:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 29, 2025, 12:41 PM UTC

    This incident has been resolved.