DrFirst incident

Intermittent Performance Issues - EPCS IDP (Experian/ID.me)

DrFirst experienced a minor incident on September 29, 2025 affecting EPCS IDP (Experian/ID.me), lasting 17h. The incident has been resolved; the full update timeline is below.

Started: Sep 29, 2025, 08:00 PM UTC
Resolved: Sep 30, 2025, 01:00 PM UTC
Duration: 17h
Detected by Pingoru: Sep 29, 2025, 08:00 PM UTC

Affected components

EPCS IDP (Experian/ID.me)

Update timeline

investigating Sep 29, 2025, 08:00 PM UTC

IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible.
resolved Sep 30, 2025, 01:00 PM UTC

This incident has been resolved.