DrFirst incident

Intermittent Performance Issues - EPCS IDP (Experian/ID.me)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on October 3, 2025 affecting EPCS IDP (Experian/ID.me), lasting 3d 20h. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 09:36 PM UTC
Resolved
Oct 07, 2025, 06:02 PM UTC
Duration
3d 20h
Detected by Pingoru
Oct 03, 2025, 09:36 PM UTC

Affected components

EPCS IDP (Experian/ID.me)

Update timeline

  1. investigating Oct 03, 2025, 09:36 PM UTC

    IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible

  2. resolved Oct 07, 2025, 06:02 PM UTC

    This incident has been resolved.