DrFirst incident

Intermittent Performance Issues - EPCS IDP (Experian/ID.me)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on October 29, 2025 affecting EPCS IDP (Experian/ID.me), lasting 13h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 08:54 PM UTC
Resolved
Oct 30, 2025, 10:19 AM UTC
Duration
13h 25m
Detected by Pingoru
Oct 29, 2025, 08:54 PM UTC

Affected components

EPCS IDP (Experian/ID.me)

Update timeline

  1. investigating Oct 29, 2025, 08:54 PM UTC

    IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible.

  2. monitoring Oct 29, 2025, 10:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 30, 2025, 10:19 AM UTC

    This incident has been resolved.