DrFirst incident

Intermittent Performance Issues - EPCS IDP (Experian/ID.me)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on November 3, 2025 affecting EPCS IDP (Experian/ID.me), lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 04:27 PM UTC
Resolved
Nov 03, 2025, 07:22 PM UTC
Duration
2h 55m
Detected by Pingoru
Nov 03, 2025, 04:27 PM UTC

Affected components

EPCS IDP (Experian/ID.me)

Update timeline

  1. investigating Nov 03, 2025, 04:27 PM UTC

    IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible.

  2. investigating Nov 03, 2025, 05:28 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 03, 2025, 06:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 03, 2025, 07:22 PM UTC

    This incident has been resolved.