DrFirst incident

Intermittent Performance Issues - Pharmacy Network - Prescribing

Minor Resolved View vendor source →

DrFirst experienced a minor incident on November 10, 2025 affecting Pharmacy Network - Prescribing, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 04:35 PM UTC
Resolved
Nov 11, 2025, 07:16 PM UTC
Duration
1d 2h
Detected by Pingoru
Nov 10, 2025, 04:35 PM UTC

Affected components

Pharmacy Network - Prescribing

Update timeline

  1. investigating Nov 10, 2025, 04:35 PM UTC

    Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.

  2. investigating Nov 10, 2025, 05:05 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 10, 2025, 07:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 11, 2025, 07:16 PM UTC

    This incident has been resolved.