DrFirst incident

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Minor Resolved View vendor source →

DrFirst experienced a minor incident on December 11, 2025 affecting E-Prescribing Desktop Region 1 (Rcopia) and E-Prescribing Desktop Region 2 (Rcopia) and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 05:30 PM UTC
Resolved
Dec 11, 2025, 06:23 PM UTC
Duration
52m
Detected by Pingoru
Dec 11, 2025, 05:30 PM UTC

Affected components

E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Desktop Region 5 (Rcopia)

Update timeline

  1. investigating Dec 11, 2025, 05:30 PM UTC

    Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

  2. investigating Dec 11, 2025, 05:34 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 11, 2025, 06:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 11, 2025, 06:23 PM UTC

    This incident has been resolved.