DrChrono Outage History

There were 5 DrChrono outages since February 6, 2026 totaling 492h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.drchrono.com

Minor April 6, 2026

DrChrono Slowness

Detected by Pingoru: Apr 06, 2026, 07:37 PM UTC
Resolved: Apr 07, 2026, 05:34 PM UTC
Duration: 21h 57m

Affected: drchrono.com

Timeline · 3 updates

investigating Apr 06, 2026, 07:37 PM UTC

DrChrono has identified that a limited set of users may be experiencing slowness within the application. We are investigating the issue and will post updates every 60 minutes or as soon as they become available.
monitoring Apr 06, 2026, 08:41 PM UTC

DrChrono has implemented mitigation steps to address the earlier reported slowness affecting a limited set of users while we continue to isolate the root cause. We are currently monitoring system performance to ensure stability.
resolved Apr 07, 2026, 05:34 PM UTC

DrChrono has resolved the issue that was causing slowness for a limited set of users. System performance has returned to normal, and we will continue to monitor to ensure ongoing stability.

Read the full incident report →

Major April 3, 2026

EPCS Prescription Issue ID.me

Detected by Pingoru: Apr 03, 2026, 02:15 PM UTC
Resolved: Apr 07, 2026, 04:30 PM UTC
Duration: 4d 2h

Affected: drchrono.comID.ME

Timeline · 5 updates

investigating Apr 03, 2026, 02:15 PM UTC

Our third-party provider, ID.me, is currently experiencing an issue which is impacting the ability to send controlled prescriptions. We are actively working with ID.me to better understand the scope of the issue and will provide updates as more information becomes available.
identified Apr 03, 2026, 03:41 PM UTC

ID.me is still experiencing issues. However, as a workaround, users can update their multi-factor authentication (MFA) method by switching from push notifications to a code generator (authenticator app). For step-by-step instructions, please visit: https://support.drchrono.com/home/360051657392-adding-or-changing-a-device-for-multi-factor-authentication-with-id-me We are actively working with ID.me to resolve this issue and will provide updates as more information becomes available.
identified Apr 04, 2026, 11:11 AM UTC

Our third-party provider, ID.me, is still experiencing ongoing issues, which is impacting the ability to send controlled prescriptions. A temporary fix has been implemented. iOS users can continue logging in by manually opening the Authenticator app and approving requests. Push notifications on Android devices have been restored and are working as expected. ID.me is actively working on a complete fix to restore push notification functionality on iOS. In the meantime, we are closely monitoring the situation and coordinating with their team. For the latest updates, please refer to their status page: https://status.id.me/ We will continue to share updates as more information becomes available. If you experience any ongoing issues, please don’t hesitate to reach out with details. Thank you for your patience and understanding.
identified Apr 06, 2026, 02:03 PM UTC

Our third-party provider, ID.me, is still experiencing ongoing issues, which may affect your ability to prescribe controlled substances. This appears to be limited to Push Notification MFA and may result in authentication errors. At this time, services are functioning normally on Android devices. ID.me is actively working on a fix to restore push notifications on iOS. Recommended Action: Switch to an alternate MFA method using an authenticator app for code generation to avoid disruption. Set up a new MFA method via ID.me Wallet: https://help.id.me/hc/en-us/articles/202673924-Create-your-ID-me-Wallet If you’re unable to log into ID.me Wallet, use MFA recovery: https://help.id.me/hc/en-us/articles/360017927633-ID-me-MFA-recovery-steps-if-you-lost-access-or-can-t-sign-in We are actively monitoring the situation and will provide updates as they become available. Thank you for your patience. For the latest updates, please refer to their status page: https://status.id.me/
resolved Apr 07, 2026, 04:30 PM UTC

Our third-party provider, ID.me, has resolved the issue that was impacting the ability to prescribe controlled substances. Push Notification MFA is now functioning as expected. Recommended Action: If you previously switched to an alternate MFA method (such as an authenticator app or SMS), you may switch back to Push Notifications. For steps to update your MFA method, visit: https://support.drchrono.com/home/360051657392-adding-or-changing-a-device-for-multi-factor-authentication-with-id-me If you continue to experience login issues, you may still follow ID.me’s recovery steps: https://help.id.me/hc/en-us/articles/360017927633-ID-me-MFA-recovery-steps-if-you-lost-access-or-can-t-sign-in

Read the full incident report →

Minor March 30, 2026

System Slowness

Detected by Pingoru: Mar 30, 2026, 08:48 PM UTC
Resolved: Mar 30, 2026, 10:05 PM UTC
Duration: 1h 16m

Affected: drchrono.com

Timeline · 2 updates

investigating Mar 30, 2026, 08:48 PM UTC

We are aware of an issue causing system slowness for some users. Our engineering team is actively investigating and working toward a resolution. We will share additional updates as more information becomes available.
resolved Mar 30, 2026, 10:05 PM UTC

Our engineering team has resolved the issue, and system performance has returned to normal. We appreciate your patience.

Read the full incident report →

Minor March 25, 2026

DrChrono Web System Issues

Detected by Pingoru: Mar 25, 2026, 04:59 PM UTC
Resolved: Mar 25, 2026, 09:36 PM UTC
Duration: 4h 36m

Affected: drchrono.com

Timeline · 3 updates

investigating Mar 25, 2026, 04:59 PM UTC

We have identified an issue causing intermittent symptoms across multiple areas of the system, and you may encounter the following error messages: “Bad Gateway” “Server is Busy” “Failed to Load Footer” Our engineering team is all-hands-on-deck and investigating the root cause to restore full functionality as quickly as possible. We understand the impact this may have and appreciate your patience while we resolve the issue. We are working on this as quickly as we can and will provide updates as they become available.
investigating Mar 25, 2026, 05:41 PM UTC

We are continuing to investigate the issue causing intermittent symptoms across multiple areas of the system, and you may encounter the following error messages: “Bad Gateway” “Server is Busy” “Failed to Load Footer” Our engineering team remains actively engaged and is working to resolve the issue as quickly as possible. As a temporary solution, refreshing the page may clear the error. We appreciate your continued patience and will provide further updates as more information becomes available.
resolved Mar 25, 2026, 09:36 PM UTC

We have resolved the intermittent system issues experienced over the past three days. The root cause was related to brief scenarios where one of the supporting databases was unable to accept new connections, resulting in a small percentage of requests (approximately 3%) returning errors. Overnight, we implemented performance improvements to reduce system strain and help isolate the issue. Today, we made additional infrastructure adjustments to address the connection limitations and monitored system performance throughout peak usage hours. The system is now operating normally. We will publish a detailed root cause analysis (RCA) on our status page in the coming days.

Read the full incident report →

Minor February 9, 2026

Issue Loading Billing-Related Reports

Detected by Pingoru: Feb 09, 2026, 02:55 PM UTC
Resolved: Feb 24, 2026, 08:59 PM UTC
Duration: 15d 6h

Affected: drchrono.com

Timeline · 4 updates

investigating Feb 09, 2026, 02:55 PM UTC

We are aware of an issue affecting a subset of users who are reporting that some billing related reports fail to load. This includes the Financial Transactions Report, Aging A/R Analysis, Denial Analysis, and other billing-related reports. Our team is actively investigating and will provide updates as more information becomes available.
identified Feb 10, 2026, 04:30 PM UTC

The Financial Transactions Report is temporarily refreshing once per day overnight and should be used for prior days only, not today’s activity. For current day reporting, please use the Day Sheet. We are making adjustments to optimize performance of the Financial Transactions Report, and some tabs may be temporarily unavailable during this work. All other billing reports are functioning normally and continue to refresh every 15 minutes.
monitoring Feb 12, 2026, 10:18 PM UTC

Thank you for your patience while we worked to restore performance of billing-related reporting. All reports, including all tabs of the Financial Transactions Report, are loading as expected and refreshing on the standard 15-minute cadence. We worked closely with our hosting partner and our internal team to identify contributing factors and implement corrective measures. We are also taking additional preventive measures to help reduce the risk of recurrence. We will continue to monitor performance and provide updates as needed.
resolved Feb 24, 2026, 08:59 PM UTC

The performance of billing-related reporting has remained stable following the corrective measures implemented. All reports, including all tabs of the Financial Transactions Report, continue to load as expected. After an extended monitoring period confirming system stability, this incident is now considered resolved. We have implemented preventive measures to reduce the risk of recurrence. Thank you for your patience while we worked through this issue.

Read the full incident report →

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