DrChrono experienced a minor incident on July 15, 2026 affecting Updox, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 05:42 PM UTC
Our third-party provider, Updox, is currently experiencing a service disruption. As a result, users may experience slowness, errors, or delays when sending or receiving faxes. We are monitoring the issue closely and will share updates as they become available. Thank you for your patience. Updox Status Page: https://status.updox.com/
- monitoring Jul 15, 2026, 06:01 PM UTC
Our integration, Updox has implemented a fix and is reporting that services are recovering. We are continuing to monitor the recovery and are seeing service improvements. Some users may still experience intermittent delays or errors while systems fully stabilize. We will continue to provide updates as they become available. Thank you for your patience while this issue is being resolved.
- resolved Jul 15, 2026, 07:10 PM UTC
Our integration, Updox, has confirmed that the service disruption has been resolved and all services are operational.