DrChrono experienced a minor incident on June 3, 2026 affecting drchrono.com and drchrono iPad EHR, lasting 3h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2026, 03:49 PM UTC
We are aware that some users may be experiencing intermittent errors when using the system. Our Support team is currently working with our Engineering team to review and resolve the issue. We will continue to monitor the situation and provide updates as more information becomes available.
- investigating Jun 03, 2026, 05:22 PM UTC
Our team is still actively working on a fix for the issue. We will continue to monitor progress and provide updates as more information becomes available.
- monitoring Jun 03, 2026, 06:50 PM UTC
We have implemented corrective measures to resolve the issue causing intermittent slowness for some users. Initial results indicate that system performance has returned to normal. Our team is actively monitoring the platform to ensure stability and confirm that the issue has been fully resolved. We will continue to provide updates as needed. Thank you for your patience while we worked to address this issue.
- resolved Jun 03, 2026, 07:33 PM UTC
The intermittent slowness issue has been mitigated, and platform performance is currently stable. Our investigation indicates the issue may be related to AWS throttling behavior. We are continuing to partner with AWS to validate the root cause and implement additional corrective measures while closely monitoring system performance.