DRACOON Outage History
DRACOON is up right nowDRACOON had 28 outages in the last 2 years totaling 126h 40m of downtime — averaging 1.2 incidents per month.
There were 28 DRACOON outages since August 22, 2024 totaling 126h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
Outage of DRACOON
Affected: API (group 01)Instant messagesBackground jobs (group 01)Preview creationOne-Time reportsUploadPreview deliveryBackground jobs (group 02)Monthly reportsSubscribed messagesAPI (group 02)DownloadAuthenticationBackground jobs (group 03)API (group 03)Event loggingWeb AppBackground jobs (group 04)API (group 04)BrandingBackground jobs (group 05)API (group 05)WebDAVBackground jobs (group 06)API (group 06)SigningAPI (group 07)Background jobs (group 07)Virus protectionAPI (group 08)Background jobs (group 08)WebhooksAPI (group 09)Background jobs (group 09)DATEV
Timeline · 3 updates
- investigating Jul 01, 2026, 09:32 AM UTC
We are currently investigating an issue with DRACOON. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.
- monitoring Jul 01, 2026, 10:11 AM UTC
The issue with DRACOON has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.
- resolved Jul 01, 2026, 10:26 AM UTC
The issue with DRACOON has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.
Degraded Performance of Virus Protection
Affected: Virus protection
Timeline · 2 updates
- investigating Apr 16, 2026, 03:58 PM UTC
We are currently investigating an issue with our Virus Protection feature. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.
- resolved Apr 16, 2026, 08:57 PM UTC
The issue with Virus Protection has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.
Partial Outage of Web App
Affected: Web App
Timeline · 5 updates
Outage of DRACOON service
Timeline · 1 update
- resolved Jan 12, 2026, 10:42 AM UTC
We have been experiencing issues with our DRACOON service from 11:00 to 11:40 on 2026-01-12. Our team was working to resolve the issue as quickly as possible. We apologize for any inconvenience this may have caused.
Outage of Virus Protection Scanning
Affected: Virus protection
Timeline · 4 updates
- investigating Nov 27, 2025, 08:30 AM UTC
Our team is still actively working to resolve the issue with Virus Protection Scanning. We apologize for any inconvenience this may cause and appreciate your patience. We will provide more information and updates as soon as they become available.
- identified Nov 27, 2025, 08:50 AM UTC
We have identified the issue with Virus Protection Scanning. Our engineers are working on a resolution and we are confident that we will have a fix in place soon. We will provide more information and updates as soon as they become available.
- monitoring Nov 27, 2025, 12:34 PM UTC
The issue with Virus Protection Scanning has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.
- resolved Nov 27, 2025, 01:58 PM UTC
The issue with Virus Protection Scanning has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.
Outage of DRACOON Virus Protection
Affected: Virus protection
Timeline · 4 updates
- investigating Nov 19, 2025, 08:42 AM UTC
We are currently investigating an issue with DRACOON Virus Protection. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.
- identified Nov 19, 2025, 09:55 AM UTC
We have identified the issue with DRACOON Virus Protection. Our engineers are working on a resolution and we are confident that we will have a fix in place soon. We will provide more information and updates as soon as they become available.
- monitoring Nov 19, 2025, 11:09 AM UTC
The issue with DRACOON Virus Protection has been resolved, all pending scans should be completed within the next few minutes. We are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.
- resolved Nov 19, 2025, 11:27 AM UTC
The issue with DRACOON Virus Protection has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.
Degraded Performance of Virus protection
Affected: Virus protection
Timeline · 4 updates
Outage of our Support Portal (Dracoon Server)
Timeline · 2 updates
- investigating Aug 04, 2025, 06:58 AM UTC
We are currently investigating an issue with our Support Portal (Dracoon Server). Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.
- resolved Aug 04, 2025, 07:25 AM UTC
The issue with our Support Portal has been fully resolved. We apologize for any inconvenience this may have caused and appreciate your patience.
Outage of our Support Portal
Timeline · 2 updates
- investigating Jul 28, 2025, 07:54 AM UTC
We are currently investigating an issue with our Support Portal. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.
- resolved Jul 28, 2025, 10:58 AM UTC
The issue with our Support Portal has been fully resolved. We apologize for any inconvenience this may have caused and appreciate your patience.
Partial Outage of DRACOON
Timeline · 2 updates
Outage of OnlyOffice preview
Timeline · 4 updates
DRACOON support portal not available
Timeline · 2 updates
- investigating Feb 17, 2025, 07:24 AM UTC
We are currently investigating an issue with our support portal. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.
- resolved Feb 17, 2025, 10:16 AM UTC
The issue with our support portal has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.
Outage of the DRACOON Cloud
Affected: API (group 01)UploadAPI (group 02)DownloadAuthenticationAPI (group 03)Web AppAPI (group 04)API (group 05)API (group 06)API (group 07)API (group 08)API (group 09)
Timeline · 4 updates
Partial Outage of the DRACOON application
Affected: API (group 01)UploadAPI (group 02)DownloadAuthenticationAPI (group 03)Web AppAPI (group 04)API (group 05)API (group 06)API (group 07)API (group 08)API (group 09)
Timeline · 4 updates
Partial Outage of the API
Affected: API (group 03)
Timeline · 5 updates
Partial Outage of Uploads
Affected: Upload
Timeline · 4 updates
Outage of API (group 1-9)
Affected: API (group 01)API (group 02)API (group 03)API (group 04)API (group 05)API (group 06)API (group 07)API (group 08)API (group 09)
Timeline · 4 updates
Degraded Performance of DRACOON Cloud
Affected: API (group 01)API (group 02)AuthenticationAPI (group 03)Web AppAPI (group 04)API (group 05)API (group 06)API (group 07)API (group 08)API (group 09)
Timeline · 3 updates
- investigating Dec 04, 2024, 03:31 PM UTC
We are currently investigating an issue with DRACOON Cloud. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.
- monitoring Dec 04, 2024, 03:41 PM UTC
The issue with DRACOON Cloud has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.
- resolved Dec 04, 2024, 03:55 PM UTC
The issue with DRACOON Cloud has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.
Partial Outage of API (group 02)
Affected: API (group 02)
Timeline · 4 updates
- investigating Dec 03, 2024, 03:03 PM UTC
We are currently investigating an issue with API (group 02). Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.
- identified Dec 03, 2024, 03:04 PM UTC
We have identified the issue with API (group 02). Our engineers are working on a resolution and we are confident that we will have a fix in place soon. We will provide more information and updates as soon as they become available.
- identified Dec 03, 2024, 03:04 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 03, 2024, 03:59 PM UTC
The issue with API (group 02) has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.
Outage of DRACOON Cloud
Affected: API (group 01)API (group 02)AuthenticationAPI (group 03)Web AppAPI (group 04)API (group 05)API (group 06)API (group 07)API (group 08)API (group 09)
Timeline · 3 updates
- investigating Oct 30, 2024, 01:36 PM UTC
We are currently investigating an issue with DRACOON Cloud. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.
- monitoring Oct 30, 2024, 01:45 PM UTC
The issue with DRACOON Cloud has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.
- resolved Oct 30, 2024, 01:55 PM UTC
The issue with DRACOON Cloud has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.
Degraded Performance of Storage Server (Upload)
Affected: Upload
Timeline · 5 updates
Outage of Storage Server (Upload/Download)
Affected: UploadDownload
Timeline · 4 updates
Degraded Performance of File Uploads
Affected: Upload
Timeline · 2 updates
- monitoring Oct 08, 2024, 01:04 PM UTC
The issue with File Uploads has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.
- resolved Oct 08, 2024, 02:10 PM UTC
The issue with File Uploads has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.
Degraded Performance of SMS feature
Affected: Instant messagesSubscribed messages
Timeline · 3 updates
- investigating Sep 19, 2024, 11:11 AM UTC
We are currently investigating an issue with our SMS service provider (see https://status.retarus.io/). SMS dispatch is currently delayed. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.
- monitoring Sep 19, 2024, 11:59 AM UTC
The issue of our SMS service provider has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.
- resolved Sep 19, 2024, 12:06 PM UTC
The issue of our SMS service provider has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.