DRACOON experienced a critical incident on November 19, 2025 affecting Virus protection, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 19, 2025, 08:42 AM UTC
We are currently investigating an issue with DRACOON Virus Protection. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.
- identified Nov 19, 2025, 09:55 AM UTC
We have identified the issue with DRACOON Virus Protection. Our engineers are working on a resolution and we are confident that we will have a fix in place soon. We will provide more information and updates as soon as they become available.
- monitoring Nov 19, 2025, 11:09 AM UTC
The issue with DRACOON Virus Protection has been resolved, all pending scans should be completed within the next few minutes. We are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.
- resolved Nov 19, 2025, 11:27 AM UTC
The issue with DRACOON Virus Protection has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.