DRACOON experienced a critical incident on November 27, 2025 affecting Virus protection, lasting 5h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 27, 2025, 08:30 AM UTC
Our team is still actively working to resolve the issue with Virus Protection Scanning. We apologize for any inconvenience this may cause and appreciate your patience. We will provide more information and updates as soon as they become available.
- identified Nov 27, 2025, 08:50 AM UTC
We have identified the issue with Virus Protection Scanning. Our engineers are working on a resolution and we are confident that we will have a fix in place soon. We will provide more information and updates as soon as they become available.
- monitoring Nov 27, 2025, 12:34 PM UTC
The issue with Virus Protection Scanning has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.
- resolved Nov 27, 2025, 01:58 PM UTC
The issue with Virus Protection Scanning has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.