DRACOON experienced a notice incident on July 16, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 16, 2026, 07:51 AM UTC
As a result of availability issues of our datacenter provider, we experienced a partial outage of DRACOON Cloud. Our engineers were able to resolve the issues short-term by applying a workaround. This restored availability and all systems were operating normally again afterwards. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.
- postmortem Jul 16, 2026, 07:54 AM UTC
We experienced an issue with DRACOON Cloud on 2026-07-16 from around 00:05 to 00:30 CEST. Our team has worked diligently to identify the root cause and implement a resolution. In this post-mortem, we want to share the details of what happened, why it happened, what we did to resolve it, and what we will do to prevent similar incidents in the future. **What happened?** Our datacenter provider experienced availability issues in a region and availability zone, where some our DRACOON Cloud infrastructure is running. As a result of that, parts of DRACOON Cloud were unavailable or had degraded performance during the time of the incident. **What did we do?** Our engineers analyzed the situation and applied a technical workaround to fully restore availability as fast as possible. We apologize for any inconvenience this incident may have caused. We are committed to ensuring the stability and reliability of our services and will continue to take proactive measures to prevent similar incidents from happening in the future. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance.