DRACOON incident

Outage of DRACOON

Critical Resolved View vendor source →

DRACOON experienced a critical incident on July 1, 2026 affecting API (group 01) and Instant messages and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 09:32 AM UTC
Resolved
Jul 01, 2026, 10:26 AM UTC
Duration
53m
Detected by Pingoru
Jul 01, 2026, 09:32 AM UTC

Affected components

API (group 01)Instant messagesBackground jobs (group 01)Preview creationOne-Time reportsUploadPreview deliveryBackground jobs (group 02)Monthly reportsSubscribed messages

Update timeline

  1. investigating Jul 01, 2026, 09:32 AM UTC

    We are currently investigating an issue with DRACOON. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.

  2. monitoring Jul 01, 2026, 10:11 AM UTC

    The issue with DRACOON has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.

  3. resolved Jul 01, 2026, 10:26 AM UTC

    The issue with DRACOON has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.