DRACOON Outage History

DRACOON is up right now

DRACOON had 11 outages in the last 2 years totaling 54h 39m of downtime — averaging 0.5 incidents per month.

There were 11 DRACOON outages since July 7, 2025 totaling 54h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dracoon.com

Critical July 1, 2026

Outage of DRACOON

Detected by Pingoru
Jul 01, 2026, 09:32 AM UTC
Resolved
Jul 01, 2026, 10:26 AM UTC
Duration
53m
Affected: API (group 01)Instant messagesBackground jobs (group 01)Preview creationOne-Time reportsUploadPreview deliveryBackground jobs (group 02)Monthly reportsSubscribed messagesAPI (group 02)DownloadAuthenticationBackground jobs (group 03)API (group 03)Event loggingWeb AppBackground jobs (group 04)API (group 04)BrandingBackground jobs (group 05)API (group 05)WebDAVBackground jobs (group 06)API (group 06)SigningAPI (group 07)Background jobs (group 07)Virus protectionAPI (group 08)Background jobs (group 08)WebhooksAPI (group 09)Background jobs (group 09)DATEV
Timeline · 3 updates
  1. investigating Jul 01, 2026, 09:32 AM UTC

    We are currently investigating an issue with DRACOON. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.

  2. monitoring Jul 01, 2026, 10:11 AM UTC

    The issue with DRACOON has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.

  3. resolved Jul 01, 2026, 10:26 AM UTC

    The issue with DRACOON has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

Read the full incident report →

Minor April 16, 2026

Degraded Performance of Virus Protection

Detected by Pingoru
Apr 16, 2026, 11:00 AM UTC
Resolved
Apr 16, 2026, 08:57 PM UTC
Duration
9h 56m
Affected: Virus protection
Timeline · 2 updates
  1. investigating Apr 16, 2026, 03:58 PM UTC

    We are currently investigating an issue with our Virus Protection feature. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.

  2. resolved Apr 16, 2026, 08:57 PM UTC

    The issue with Virus Protection has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

Read the full incident report →

Major January 12, 2026

Outage of DRACOON service

Detected by Pingoru
Jan 12, 2026, 10:40 AM UTC
Resolved
Jan 12, 2026, 10:40 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 12, 2026, 10:42 AM UTC

    We have been experiencing issues with our DRACOON service from 11:00 to 11:40 on 2026-01-12. Our team was working to resolve the issue as quickly as possible. We apologize for any inconvenience this may have caused.

Read the full incident report →

Minor January 8, 2026

Partial Outage of DRACOON Cloud

Detected by Pingoru
Jan 08, 2026, 10:00 AM UTC
Resolved
Jan 08, 2026, 10:44 AM UTC
Duration
44m
Affected: API (group 01)Instant messagesBackground jobs (group 01)Preview creationOne-Time reportsUploadPreview deliveryBackground jobs (group 02)Monthly reportsSubscribed messagesAPI (group 02)DownloadAuthenticationBackground jobs (group 03)API (group 03)Event loggingWeb AppBackground jobs (group 04)API (group 04)BrandingBackground jobs (group 05)API (group 05)WebDAVBackground jobs (group 06)API (group 06)SigningAPI (group 07)Background jobs (group 07)Virus protectionAPI (group 08)Background jobs (group 08)WebhooksAPI (group 09)Background jobs (group 09)DATEV
Timeline · 4 updates
  1. identified Jan 08, 2026, 10:42 AM UTC

    We have identified an issue with DRACOON Cloud. Our engineers are working on a resolution and we are confident that we will have a fix in place soon. We will provide more information and updates as soon as they become available.

  2. identified Jan 08, 2026, 10:42 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jan 08, 2026, 10:43 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jan 08, 2026, 10:44 AM UTC

    The issue with DRACOON Cloud has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

Read the full incident report →

Critical November 27, 2025

Outage of Virus Protection Scanning

Detected by Pingoru
Nov 27, 2025, 08:30 AM UTC
Resolved
Nov 27, 2025, 01:58 PM UTC
Duration
5h 28m
Affected: Virus protection
Timeline · 4 updates
  1. investigating Nov 27, 2025, 08:30 AM UTC

    Our team is still actively working to resolve the issue with Virus Protection Scanning. We apologize for any inconvenience this may cause and appreciate your patience. We will provide more information and updates as soon as they become available.

  2. identified Nov 27, 2025, 08:50 AM UTC

    We have identified the issue with Virus Protection Scanning. Our engineers are working on a resolution and we are confident that we will have a fix in place soon. We will provide more information and updates as soon as they become available.

  3. monitoring Nov 27, 2025, 12:34 PM UTC

    The issue with Virus Protection Scanning has been resolved, and we are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.

  4. resolved Nov 27, 2025, 01:58 PM UTC

    The issue with Virus Protection Scanning has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

Read the full incident report →

Critical November 19, 2025

Outage of DRACOON Virus Protection

Detected by Pingoru
Nov 19, 2025, 08:42 AM UTC
Resolved
Nov 19, 2025, 11:27 AM UTC
Duration
2h 45m
Affected: Virus protection
Timeline · 4 updates
  1. investigating Nov 19, 2025, 08:42 AM UTC

    We are currently investigating an issue with DRACOON Virus Protection. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.

  2. identified Nov 19, 2025, 09:55 AM UTC

    We have identified the issue with DRACOON Virus Protection. Our engineers are working on a resolution and we are confident that we will have a fix in place soon. We will provide more information and updates as soon as they become available.

  3. monitoring Nov 19, 2025, 11:09 AM UTC

    The issue with DRACOON Virus Protection has been resolved, all pending scans should be completed within the next few minutes. We are monitoring the situation to ensure it remains stable. We apologize for any inconvenience this may have caused and appreciate your patience.

  4. resolved Nov 19, 2025, 11:27 AM UTC

    The issue with DRACOON Virus Protection has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.

Read the full incident report →

Notice August 4, 2025

Outage of our Support Portal (Dracoon Server)

Detected by Pingoru
Aug 04, 2025, 06:58 AM UTC
Resolved
Aug 04, 2025, 07:25 AM UTC
Duration
26m
Timeline · 2 updates
  1. investigating Aug 04, 2025, 06:58 AM UTC

    We are currently investigating an issue with our Support Portal (Dracoon Server). Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.

  2. resolved Aug 04, 2025, 07:25 AM UTC

    The issue with our Support Portal has been fully resolved. We apologize for any inconvenience this may have caused and appreciate your patience.

Read the full incident report →

Notice July 28, 2025

Outage of our Support Portal

Detected by Pingoru
Jul 28, 2025, 07:54 AM UTC
Resolved
Jul 28, 2025, 09:45 AM UTC
Duration
1h 51m
Timeline · 2 updates
  1. investigating Jul 28, 2025, 07:54 AM UTC

    We are currently investigating an issue with our Support Portal. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.

  2. resolved Jul 28, 2025, 10:58 AM UTC

    The issue with our Support Portal has been fully resolved. We apologize for any inconvenience this may have caused and appreciate your patience.

Read the full incident report →