DRACOON incident

Partial Outage of DRACOON Cloud

Minor Resolved View vendor source →

DRACOON experienced a minor incident on January 8, 2026 affecting API (group 01) and Instant messages and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2026, 10:00 AM UTC
Resolved
Jan 08, 2026, 10:44 AM UTC
Duration
44m
Detected by Pingoru
Jan 08, 2026, 10:00 AM UTC

Affected components

API (group 01)Instant messagesBackground jobs (group 01)Preview creationOne-Time reportsUploadPreview deliveryBackground jobs (group 02)Monthly reportsSubscribed messages

Update timeline

  1. identified Jan 08, 2026, 10:42 AM UTC

    We have identified an issue with DRACOON Cloud. Our engineers are working on a resolution and we are confident that we will have a fix in place soon. We will provide more information and updates as soon as they become available.

  2. identified Jan 08, 2026, 10:42 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jan 08, 2026, 10:43 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jan 08, 2026, 10:44 AM UTC

    The issue with DRACOON Cloud has been fully resolved. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please don't hesitate to reach out to our support team for assistance.