DocuSign incident

NA21 CLM: Some customers may experience high latency and/or failures related to core features which include browsing folders, previewing documents, uploading or downloading documents, generating documents or executing workflows

Minor Resolved View vendor source →

DocuSign experienced a minor incident on October 23, 2025 affecting NA21, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 11:01 PM UTC
Resolved
Oct 23, 2025, 11:20 PM UTC
Duration
18m
Detected by Pingoru
Oct 23, 2025, 11:01 PM UTC

Affected components

NA21

Update timeline

  1. investigating Oct 23, 2025, 11:01 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 23, 2025, 11:20 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency from 2025-10-23 10:36 PM UTC to 2025-10-23 11:00 PM UTC.