DocuSign incident

Some eSign Demo customers may experience high latency related to core features which includes sending and signing documents (DIRCA-3634)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on October 21, 2025 affecting DEMO, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2025, 01:26 AM UTC
Resolved
Oct 21, 2025, 01:40 AM UTC
Duration
13m
Detected by Pingoru
Oct 21, 2025, 01:26 AM UTC

Affected components

DEMO

Update timeline

  1. investigating Oct 21, 2025, 01:26 AM UTC

    We are currently investigating this issue.

  2. identified Oct 21, 2025, 01:27 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 21, 2025, 01:40 AM UTC

    The incident has been resolved. eSign Demo customers should no longer be experiencing latency related to core features. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced latency from 2025-10-21 12:34 AM UTC until 2025-10-21 1:33 AM UTC.