DocuSign incident

Customers dependent on deprecated TLS ciphers will experience interruption (Incident-5003)

Minor Resolved View vendor source →

DocuSign experienced a minor incident on June 2, 2026 affecting NA1 and NA11 and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 11:32 PM UTC
Resolved
Jun 03, 2026, 12:55 AM UTC
Duration
1h 23m
Detected by Pingoru
Jun 02, 2026, 11:32 PM UTC

Affected components

NA1NA11NA2NA21NA3US11NA4US12EU11CA

Update timeline

  1. investigating Jun 02, 2026, 11:32 PM UTC

    We are currently investigating this issue.

  2. identified Jun 02, 2026, 11:50 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 02, 2026, 11:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 03, 2026, 12:55 AM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers dependent on deprecated TLS ciphers may have experienced interruptions from 2026-06-02 10:49 PM UTC until 2026-06-03 12:49 AM UTC.