DocuSign incident
Customers dependent on deprecated TLS ciphers will experience interruption (Incident-5003)
Resolved after 1 hour 23 minutes, affecting eSignature (AU) and eSignature (CA) and 1 more, on June 2, 2026.
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers dependent on deprecated TLS ciphers may have experienced interruptions from 2026-06-02 10:49 PM UTC until 2026-06-03 12:49 AM UTC.
Affected components
Update timeline
- investigating Jun 02, 2026, 11:32 PM UTC
We are currently investigating this issue.
- identified Jun 02, 2026, 11:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 02, 2026, 11:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2026, 12:55 AM UTC
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers dependent on deprecated TLS ciphers may have experienced interruptions from 2026-06-02 10:49 PM UTC until 2026-06-03 12:49 AM UTC.
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