DocuSign incident

Users may experience report failures and loading delays in the EU11 and EU21 sites (incident 4896)

Resolved on May 18, 2026, affecting CLM (EU11) and CLM (EU21).

resolved May 18, 2026, 02:30 PM UTC

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-05-18 12:00 PM UTC until 2026-05-18 01:45 PM UTC.

Started
May 18, 2026, 02:30 PM UTC
Resolved
May 18, 2026, 02:30 PM UTC
Duration
–
Detected by Pingoru
May 18, 2026, 02:30 PM UTC

Affected components

CLM (EU11)CLM (EU21)

Update timeline

  1. resolved May 18, 2026, 02:30 PM UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-05-18 12:00 PM UTC until 2026-05-18 01:45 PM UTC.

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