pingoru pingoru DocFusion had 8 outages in the last 2 years totaling 16h 28m of downtime, averaging 0.3 incidents per month.
There were 8 DocFusion outages since October 29, 2025 totaling 16h 28m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Between 15:45 and 16:47 SAST on 8 October, some document generation requests failed or timed out. We found and fixed the cause, and generation has been working normally since 16:47 SAST.
Some customers are experiencing errors or are temporarily unable to Generate and sign-in.
We are still investigating.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some customers are experiencing errors or are temporarily unable to Generate and sign-in.
Resolved. Between approximately 10:00 and 10:40 SAST, memory pressure on a single server caused elevated response times. No requests failed and no data was affected. The server was restarted and service has been fully restored since 10:40 SAST. We are investigating the underlying cause.
We are currently experiencing Service Availability issues across our platform. We are busy investigating.
We are continuing to investigate this issue.
Earlier today, some customers may have experienced errors or were temporarily unable to access our APIs and sign-in services. The cause was an internal service component that became temporarily unhealthy, which interrupted requests to the affected services. Service has been fully restored and we are actively monitoring to ensure stability. We're carrying out a detailed review to confirm the underlying cause and to put measures in place to prevent a recurrence. We apologise for the disruption and any inconvenience caused.
We are experiencing intermittent document generation timeouts affecting some customers. Our team has identified the affected services and is actively investigating the root cause. We will provide updates as more information becomes available. If you are experiencing any issues, please reach out to [email protected]
Update - We have identified and mitigated a configuration issue that was causing delayed processing of queued document generation requests, resulting in timeouts for some customers. Services are recovering and we are actively monitoring. If you are still experiencing any issues, please reach out to [email protected]
Resolved - The configuration issue causing queued document generation timeouts has been resolved. All services are operating normally. A permanent fix has been implemented to prevent recurrence in future releases. If you experience any further issues, please contact [email protected]
We are currently experiencing intermittent degraded services affecting some customers. The issue has been identified and our team is actively working on a resolution. If you are experiencing any issues, please reach out to [email protected]
Resolved - The issue has been identified and resolved. A caching issue in the document generation workflow engine caused intermittent failures for some document generation requests. The root cause was an incorrect cache key being generated under specific processing conditions, which led to workflow routing failures. A fix has been deployed and verified. All services are operating normally.
We are currently experiencing a high frequency of timeouts on short running document generation requests.
We are continuing to investigate this issue.
We identified root cause for the partial outage. Fix has been put in place and we are now monitoring the situation.
The issue has now been fully resolved.
In preparation for our scheduled release, we initiated a deployment to our Non-Live Blue/Green environment but due to a mis configuration in our infrastructure deployment code, this deployment resulted in unexpected interference from the Non-Live Production Environment with the Live Production Environment. We have implemented a permanent fix to avoid this from happening during future infrastructure deployments.
Our services are current being affected by a global Microsoft Azure outage. Please see https://azure.status.microsoft/en-us/status
The incident has been resolved by Microsoft. Our internal checks are passing but there might still be some residual instability on Microsoft Azure. Please see https://azure.status.microsoft/en-us/status for more info.