DocFusion experienced a minor incident on April 1, 2026 affecting DocFusion Platform/API's, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2026, 08:54 AM UTC
We are experiencing intermittent document generation timeouts affecting some customers. Our team has identified the affected services and is actively investigating the root cause. We will provide updates as more information becomes available. If you are experiencing any issues, please reach out to [email protected]
- monitoring Apr 01, 2026, 09:58 AM UTC
Update - We have identified and mitigated a configuration issue that was causing delayed processing of queued document generation requests, resulting in timeouts for some customers. Services are recovering and we are actively monitoring. If you are still experiencing any issues, please reach out to [email protected]
- resolved Apr 01, 2026, 11:28 AM UTC
Resolved - The configuration issue causing queued document generation timeouts has been resolved. All services are operating normally. A permanent fix has been implemented to prevent recurrence in future releases. If you experience any further issues, please contact [email protected]