DocFusion incident

Document Generation Timeouts on short running generation requests

Major Resolved View vendor source →

DocFusion experienced a major incident on November 25, 2025 affecting DocFusion Platform/API's, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 12:10 PM UTC
Resolved
Nov 25, 2025, 01:12 PM UTC
Duration
1h 1m
Detected by Pingoru
Nov 25, 2025, 12:10 PM UTC

Affected components

DocFusion Platform/API's

Update timeline

  1. investigating Nov 25, 2025, 12:10 PM UTC

    We are currently experiencing a high frequency of timeouts on short running document generation requests.

  2. investigating Nov 25, 2025, 12:10 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 25, 2025, 12:47 PM UTC

    We identified root cause for the partial outage. Fix has been put in place and we are now monitoring the situation.

  4. resolved Nov 25, 2025, 01:12 PM UTC

    The issue has now been fully resolved.

  5. postmortem Nov 25, 2025, 01:13 PM UTC

    In preparation for our scheduled release, we initiated a deployment to our Non-Live Blue/Green environment but due to a mis configuration in our infrastructure deployment code, this deployment resulted in unexpected interference from the Non-Live Production Environment with the Live Production Environment. We have implemented a permanent fix to avoid this from happening during future infrastructure deployments.