DocFusion incident

Service Degradation

Major Resolved View vendor source →

DocFusion experienced a major incident on September 1, 2026 affecting DocFusion Platform/API's and Batch API's and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 08:15 AM UTC
Resolved
Sep 01, 2026, 11:24 AM UTC
Duration
3h 9m
Detected by Pingoru
Sep 01, 2026, 08:15 AM UTC

Affected components

DocFusion Platform/API'sBatch API'sDesign Utilities

Update timeline

  1. investigating Sep 01, 2026, 08:15 AM UTC

    Some customers are experiencing errors or are temporarily unable to Generate and sign-in.

  2. investigating Sep 01, 2026, 08:22 AM UTC

    We are still investigating.

  3. identified Sep 01, 2026, 08:43 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 01, 2026, 09:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 01, 2026, 11:24 AM UTC

    This incident has been resolved.