DocFusion incident
Intermittent Document Generation Failures for Workflow-Based Requests
DocFusion experienced a minor incident on March 27, 2026 affecting DocFusion Platform/API's, lasting 5h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 27, 2026, 08:46 AM UTC
We are currently experiencing intermittent degraded services affecting some customers. The issue has been identified and our team is actively working on a resolution. If you are experiencing any issues, please reach out to [email protected]
- resolved Mar 27, 2026, 02:17 PM UTC
Resolved - The issue has been identified and resolved. A caching issue in the document generation workflow engine caused intermittent failures for some document generation requests. The root cause was an incorrect cache key being generated under specific processing conditions, which led to workflow routing failures. A fix has been deployed and verified. All services are operating normally.