DocFusion experienced a minor incident on August 26, 2026 affecting DocFusion Platform/API's and Batch API's and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
DocFusion Platform/API'sBatch API'sDesign Utilities
Update timeline
- investigating Aug 26, 2026, 08:16 AM UTC
Some customers are experiencing errors or are temporarily unable to Generate and sign-in.
- resolved Aug 26, 2026, 08:48 AM UTC
Resolved. Between approximately 10:00 and 10:40 SAST, memory pressure on a single server caused elevated response times. No requests failed and no data was affected. The server was restarted and service has been fully restored since 10:40 SAST. We are investigating the underlying cause.