DocFusion incident

Services Availability Issues

Major Resolved View vendor source →

DocFusion experienced a major incident on June 8, 2026 affecting DocFusion Platform/API's and DocFusion Platform/API's and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2026, 02:40 PM UTC
Resolved
Jun 08, 2026, 03:01 PM UTC
Duration
21m
Detected by Pingoru
Jun 08, 2026, 02:40 PM UTC

Affected components

DocFusion Platform/API'sDocFusion Platform/API'sBatch API'sBatch API'sDesign UtilitiesDesign UtilitiesDocFusion for SharePoint

Update timeline

  1. investigating Jun 08, 2026, 02:40 PM UTC

    We are currently experiencing Service Availability issues across our platform. We are busy investigating.

  2. investigating Jun 08, 2026, 03:00 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 08, 2026, 03:15 PM UTC

    Earlier today, some customers may have experienced errors or were temporarily unable to access our APIs and sign-in services. The cause was an internal service component that became temporarily unhealthy, which interrupted requests to the affected services. Service has been fully restored and we are actively monitoring to ensure stability. We're carrying out a detailed review to confirm the underlying cause and to put measures in place to prevent a recurrence. We apologise for the disruption and any inconvenience caused.