DNAnexus had 10 outages in the last 2 years totaling 769h 16m of downtime — averaging 0.4 incidents per month.
There were 10 DNAnexus outages since June 30, 2025 totaling 769h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue with delays in Titan job event processing
Performance is improving and we are monitoring the event processing status
This incident has been resolved.
We are currently investigating this issue.
We have identified the issue, file archival and unarchival should now be operating. Files which have been unarchived in the past day may still be inaccessible. We continue to investigate and will post another update when available.
This incident has been resolved.
We're currently seeing a degraded performance for various tasks in Bahrain region due to the issues on cloud provider side.
This incident has been resolved.
We are experiencing a degraded performance in AWS me-south-1 region due to issues at the cloud provider side.
This incident has been now resolved; our services in AWS me-south-1 region are operational.
We are seeing degraded performance in Azure-westus region that is related to the outage of our cloud provider.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating job scheduling delays.
Job scheduling should be back to normal. The delays were related to AWS EC2 instance launch issues. AWS took steps to mitigate the incident.
This incident has been resolved.
This incident was first identified Jul 15, 22:40 UTC and has been resolved.
Some of our services are unavailable due to expired ssl certificates. We're working on a fix.
This incident has been resolved.