Discount Ninja Outage History
Discount Ninja is up right nowPingoru has recorded 48 incidents for Discount Ninja: 7 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 517 (0%) |
Incidents, newest first
Notice August 5, 2026 Promotions not served 2h 58m Promotion API, Script
Started Aug 05, 2026, 03:49 PM UTC· resolved Aug 05, 2026, 06:47 PM UTC
- monitoring Aug 05, 2026, 03:49 PM UTC
We've identified an issue that impacted promotions starting at 14:27UTC. The issue was resolved at 15:38UTC and we're currently monitoring.
- resolved Aug 05, 2026, 06:47 PM UTC
The incident was resolved at 15:38UTC
Major March 4, 2026 Checkout Discount Removal for New Customers –
Started Mar 04, 2026, 01:00 PM UTC· resolved Mar 04, 2026, 01:00 PM UTC
- resolved Mar 04, 2026, 01:56 PM UTC
Incident Summary A hotfix deployed on March 3, 2026 at 6:00 PM ET introduced an issue affecting the checkout flow for some new customers. Under certain circumstances, the discount applied at checkout could be removed when a customer entered their email address during checkout. This behavior was related to a change intended to prevent discounts from being applied after a customer signs out of their account. Resolution The issue was identified and corrected on March 4, 2026 at 8:50 AM ET. Current Status The fix has been deployed and checkout behavior has returned to normal. We will continue monitoring to ensure consistent operation.
Minor January 13, 2026 Product data cache issue 3h 55m
Started Jan 13, 2026, 06:30 PM UTC· resolved Jan 13, 2026, 10:25 PM UTC
- resolved Jan 15, 2026, 03:24 PM UTC
A performance problem affecting the product data impacted promotions of a subset of merchants using Discount Ninja between 7:35PM CET and 11:25PM CET.
Minor January 9, 2026 Performance degradation –
Started Jan 09, 2026, 01:00 PM UTC· resolved Jan 09, 2026, 01:00 PM UTC
- resolved Jan 15, 2026, 03:30 PM UTC
From January 9 to January 13, an intermittent issue in the cache layer of our backend services resulted in reduced performance of the Promotion API for a subset of Discount Ninja merchants. The root cause was identified as a cache node malfunction. We have implemented improvements to the cache layer to increase resilience and ensure stable performance going forward.
Minor December 17, 2025 Promotion Editor performance degradation 7h 58m Admin (App)
Started Dec 17, 2025, 03:34 PM UTC· resolved Dec 17, 2025, 11:33 PM UTC
- investigating Dec 17, 2025, 03:34 PM UTC
We are currently investigating performance degradation when creating / updating promotions in the promotion editor.
- resolved Dec 17, 2025, 11:33 PM UTC
We identified the root cause of the performance degradation as a timeout in a background process affecting accounts with a large number of promotions. The issue has been resolved, and system performance is fully restored.
Minor November 18, 2025 Cloudflare service degradation 46m Checkout API, Admin (App), Promotion API, Log API and 1 more
Started Nov 18, 2025, 12:54 PM UTC· resolved Nov 18, 2025, 01:41 PM UTC
- investigating Nov 18, 2025, 12:54 PM UTC
Customers may observe higher-than-normal error rates accessing the Discount Ninja admin or APIs due to an issue with Cloudflare. Discount Ninja, like Shopify, leverages Cloudflare for DNS.
- identified Nov 18, 2025, 12:55 PM UTC
Status from Cloudflare (cf. https://www.cloudflarestatus.com/): Cloudflare Global Network experiencing issues Update - We are continuing to investigate this issue. (Nov 18, 2025 - 12:37 UTC) Update - We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts. (Nov 18, 2025 - 12:21 UTC) Update - We are continuing to investigate this issue. (Nov 18, 2025 - 12:03 UTC) Investigating - Cloudflare is experiencing an internal service degradation. Some services may be intermittently impacted. We are focused on restoring service. We will update as we are able to remediate. More updates to follow shortly. (Nov 18, 2025 - 11:48 UTC)
- resolved Nov 18, 2025, 01:41 PM UTC
Cloudflare reports the issue has been resolved. Update - We are continuing working on restoring service for application services customers. (Nov 18, 2025 - 13:35 UTC) Update - We have made changes that have allowed Cloudflare Access and WARP to recover. Error levels for Access and WARP users have returned to pre-incident rates. We have re-enabled WARP access in London. We are continuing to work towards restoring other services. (Nov 18, 2025 - 13:13 UTC) Identified - The issue has been identified and a fix is being implemented. (Nov 18, 2025 - 13:09 UTC) Update - During our attempts to remediate, we have disabled WARP access in London. Users in London trying to access the Internet via WARP will see a failure to connect. (Nov 18, 2025 - 13:04 UTC)
Critical October 29, 2025 Infrastructure failure 5h 59m Checkout API, Admin (App), Promotion API, Admin (Reports) and 2 more
Started Oct 29, 2025, 04:17 PM UTC· resolved Oct 29, 2025, 10:16 PM UTC
- investigating Oct 29, 2025, 04:17 PM UTC
Access to the admin of the app is affected as well as live promotions. We are currently investigating the issue.
- identified Oct 29, 2025, 04:58 PM UTC
The issue has been identified. Discount Ninja’s infrastructure runs on Microsoft Azure and uses Azure Front Door. Microsoft has confirmed a service disruption affecting Azure Front Door and is actively working on a fix.
- monitoring Oct 29, 2025, 08:23 PM UTC
We’ve rerouted API traffic to AWS to bypass Microsoft Azure Front Door, which continues to experience issues. Public APIs are now available again, and promotions have been fully restored as of 3:30 PM EST. We’re still working on restoring access to the app’s admin interface.
- resolved Oct 29, 2025, 10:16 PM UTC
Traffic to the Admin UI of the app has now also been rerouted to AWS. All features of the app are available again as of 5:55 PM EST.
Notice June 5, 2025 Incorrect collections data in cache 6h
Started Jun 05, 2025, 09:30 AM UTC· resolved Jun 05, 2025, 03:30 PM UTC
- resolved Jun 05, 2025, 04:05 PM UTC
An issue with stale cache caused some products to be associated to incorrect collection data. This results in problems with the application of collection-based promotions. Timeline: The problem was detected on June 5th at 11:30AM CEST. A fix was deployed shortly after. All cache is up to date as of June 5 at 17:30PM CEST.
Minor November 5, 2024 Reporting system delays 9d 18h Admin (App)
Started Nov 05, 2024, 10:23 PM UTC· resolved Nov 15, 2024, 04:35 PM UTC
- identified Nov 05, 2024, 10:23 PM UTC
We're currently experiencing an issue with reports timing out and are actively working on a solution. Thank you for your patience as we resolve this as quickly as possible.
- identified Nov 05, 2024, 10:23 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 06, 2024, 10:20 AM UTC
We are continuing to work on resolving the report timeouts. The issue is expected to be resolved by the end of the week as additional work is required to ensure the problem does not reoccur.
- monitoring Nov 15, 2024, 07:39 AM UTC
A fix has been implemented and we're monitoring the results.
- resolved Nov 15, 2024, 04:35 PM UTC
The incident has been resolved. Unfortunately some stores may experience partial data loss for the period of November 1st until November 15th. Specifically the number of views, add to carts and initiated checkouts may be underreported for some stores. Note that the number of orders and associated revenue is not included in the data set that experienced data loss. Changes have been made to our reporting infrastructure to avoid performance degradation in the future.