Discount Ninja experienced a minor incident on November 18, 2025 affecting Checkout API and Admin (App) and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:54 PM UTC
Customers may observe higher-than-normal error rates accessing the Discount Ninja admin or APIs due to an issue with Cloudflare. Discount Ninja, like Shopify, leverages Cloudflare for DNS.
- identified Nov 18, 2025, 12:55 PM UTC
Status from Cloudflare (cf. https://www.cloudflarestatus.com/): Cloudflare Global Network experiencing issues Update - We are continuing to investigate this issue. (Nov 18, 2025 - 12:37 UTC) Update - We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts. (Nov 18, 2025 - 12:21 UTC) Update - We are continuing to investigate this issue. (Nov 18, 2025 - 12:03 UTC) Investigating - Cloudflare is experiencing an internal service degradation. Some services may be intermittently impacted. We are focused on restoring service. We will update as we are able to remediate. More updates to follow shortly. (Nov 18, 2025 - 11:48 UTC)
- resolved Nov 18, 2025, 01:41 PM UTC
Cloudflare reports the issue has been resolved. Update - We are continuing working on restoring service for application services customers. (Nov 18, 2025 - 13:35 UTC) Update - We have made changes that have allowed Cloudflare Access and WARP to recover. Error levels for Access and WARP users have returned to pre-incident rates. We have re-enabled WARP access in London. We are continuing to work towards restoring other services. (Nov 18, 2025 - 13:13 UTC) Identified - The issue has been identified and a fix is being implemented. (Nov 18, 2025 - 13:09 UTC) Update - During our attempts to remediate, we have disabled WARP access in London. Users in London trying to access the Internet via WARP will see a failure to connect. (Nov 18, 2025 - 13:04 UTC)