Discount Ninja incident

Promotion Editor performance degradation

Minor Resolved View vendor source →

Discount Ninja experienced a minor incident on December 17, 2025 affecting Admin (App), lasting 7h 58m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2025, 03:34 PM UTC
Resolved
Dec 17, 2025, 11:33 PM UTC
Duration
7h 58m
Detected by Pingoru
Dec 17, 2025, 03:34 PM UTC

Affected components

Admin (App)

Update timeline

  1. investigating Dec 17, 2025, 03:34 PM UTC

    We are currently investigating performance degradation when creating / updating promotions in the promotion editor.

  2. resolved Dec 17, 2025, 11:33 PM UTC

    We identified the root cause of the performance degradation as a timeout in a background process affecting accounts with a large number of promotions. The issue has been resolved, and system performance is fully restored.