Resolved after 7 hours 58 minutes, affecting Admin (App), on December 17, 2025.
We identified the root cause of the performance degradation as a timeout in a background process affecting accounts with a large number of promotions. The issue has been resolved, and system performance is fully restored.
Affected components
Admin (App)
Update timeline
- investigating Dec 17, 2025, 03:34 PM UTC
We are currently investigating performance degradation when creating / updating promotions in the promotion editor.
- resolved Dec 17, 2025, 11:33 PM UTC
We identified the root cause of the performance degradation as a timeout in a background process affecting accounts with a large number of promotions. The issue has been resolved, and system performance is fully restored.
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