Discount Ninja incident

Checkout Discount Removal for New Customers

Major Resolved View vendor source →

Discount Ninja experienced a major incident on March 4, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2026, 01:56 PM UTC
Resolved
Mar 04, 2026, 01:00 PM UTC
Duration
—
Detected by Pingoru
Mar 04, 2026, 01:56 PM UTC

Update timeline

  1. resolved Mar 04, 2026, 01:56 PM UTC

    Incident Summary A hotfix deployed on March 3, 2026 at 6:00 PM ET introduced an issue affecting the checkout flow for some new customers. Under certain circumstances, the discount applied at checkout could be removed when a customer entered their email address during checkout. This behavior was related to a change intended to prevent discounts from being applied after a customer signs out of their account. Resolution The issue was identified and corrected on March 4, 2026 at 8:50 AM ET. Current Status The fix has been deployed and checkout behavior has returned to normal. We will continue monitoring to ensure consistent operation.